Effective Date: September 21, 2025
At MuscleOoze, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.
Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We collect the following types of information when you use our website or interact with us:
- Personal Identification Information: This may include your name, email address, phone number, shipping address, and payment details. This information is collected when you place an order, create an account, or contact us for customer support.
- Non-Personal Identification Information: We may collect information such as your IP address, browser type, device type, operating system, and website usage data through cookies and other tracking technologies.
- Payment Information: We may collect payment details (credit card numbers, billing address) when you make a purchase. This information is processed securely via a third-party payment gateway and is not stored by us.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: To process your orders, including payment processing, shipping, and customer support.
- Account Management: To create and manage your user account on our website.
- Customer Service: To respond to your inquiries, resolve issues, and improve your overall experience with us.
- Marketing: With your consent, we may send you promotional emails, newsletters, or updates about our products, services, and special offers.
- Website Improvement: To improve the functionality and user experience of our website based on your preferences and usage patterns.
3. How We Protect Your Information
We take the security of your personal information seriously and employ a variety of technical and organizational measures to protect it. These measures include:
- Encryption: Your payment information is transmitted securely using encryption protocols like SSL (Secure Socket Layer) during transactions.
- Access Control: Only authorized personnel have access to your personal information for order processing and customer support.
- Regular Audits: We regularly assess our security protocols to ensure the protection of your personal information.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to remember your preferences and improve website functionality.
- Types of Cookies We Use:
- Essential Cookies: These are necessary for website functionality and user authentication.
- Performance Cookies: These help us analyze website traffic and usage to improve our services.
- Advertising Cookies: These track your behavior to display relevant ads.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to:
- Process payments and handle transactions.
- Ship and deliver your products.
- Provide customer support services.
- Send marketing communications (if you’ve opted in).
These third parties are required to use your personal information only to provide the requested services and are prohibited from using it for other purposes.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request to view the personal information we have about you.
- Correction: You can request to correct or update any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain conditions (e.g., if we are required to retain it for legal or business purposes).
- Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in the email or by contacting us directly.
To exercise any of these rights, please contact us at [support@muscleooze.com].
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on our website and update the “Effective Date” above. Please review this policy periodically for updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [support@muscleooze.com]